FREQUENTLY ASKED QUESTIONS

What is Violet Clover Travel Group?

Violet Clover Travel Group is a boutique travel agency, located in the Brunswick, Ohio, owned and operated by Tiffany Bynum. I specialize in group travel, destination weddings, cruises & tours and customized vacation planning to thrilling destinations around the world.


Where is your office located?

I have clients throughout the United States. Most of our communication can be done via email and over the phone. Local clients are welcome to meet at the local coffee shop – drinks on me!


Do you charge a fee for research and travel planning?

Yes. We have a nominal Trip Planning Fee. The Trip Planning Fee is a non-refundable and non-transferable fee. This fee is a separate from the total trip cost and must be paid prior to a Travel Consultant beginning any research, booking or consulting services. The Trip Planning Fee includes the following services: custom itinerary, flights, hotels, excursions, and support before and during travel. With each Trip Planning Fee, the client will receive 3 proposals for the same destination and desired travel dates. Please review our nominal Trip Planning Fee Schedule


Why do you require a Trip Planning Fee?

We require a Trip Planing Fee because we are professional service providers.


How do we know you’re a real business?

Violet Clover Travel Group is registered as an LLC in the state of Ohio and fully insured.


Do you offer payment plans?

Yes! When you book 6 or more months in advance you will be able to confirm your trip with a deposit and make payment up until the final payment due date. All funds are typically due 45-90 days prior to arrival (up to 120 days for some cruise lines). Full details are provided at the time of booking.


Do I need a passport?

For all international destinations a US passport valid for at least 6 months beyond your travel dates is required. Non US citizens need to contact the consulate for the country they are visiting to determine entry requirements. It is the responsibility of the traveler to verify and obtain all necessary documentation needed for your trip. Further, any minors traveling without both legal parents or guardians need to travel with a notarized letter of consent.

For more information visit www.state.gov/travel/


Should I just book direct with the resort or cruise line?

You could, but why would you? The rate is the same or better using a travel agent. If something goes wrong, do you want to wait on hold for a call center employee to come on the line to try and assist you or would you rather the personal attention of a travel agent trained to quickly and efficiently solve problems?