FREQUENTLY ASKED QUESTIONS

What is Violet Clover Travel Group?

Violet Clover Travel Group is a boutique travel agency, located in the Brunswick, Ohio, owned and operated by Tiffany Bynum. I specialize in group travel, destination weddings, cruises & tours and customized vacation planning to thrilling destinations around the world.


Where is your office located?

I have clients throughout the United States. Most of our communication can be done via email and over the phone. Local clients are welcome to meet at the local coffee shop – drinks on me!


Do you charge a fee for research and travel planning?

Yes. We have a nominal Trip Planning Fee. The Trip Planning Fee is a non-refundable and non-transferable fee. This fee is a separate from the total trip cost and must be paid prior to a Travel Consultant beginning any research, booking or consulting services. The Trip Planning Fee includes the following services: custom itinerary, flights, hotels, excursions, and support before and during travel. With each Trip Planning Fee, the client will receive 3 proposals for the same destination and desired travel dates. Please review our nominal Trip Planning Fee Schedule

Why do you require a Trip Planning Fee?

We require a Trip Planing Fee because we are professional service providers.


I’ve never worked with a travel agent before. What do I need to know?

Our process is simple and easy to follow.

Booking with me is simple, just follow the 4 steps below and you will be all set!

1. Request – Once you contact us you will be referred to one of the following forms: Vacation Questionnaire, Group Vacation Questionnaire, or Destination Wedding Questionnaire. Filling out the appropriate online questionnaires indicates that you wish to retain the travel services provided by Violet Clover Travel Group.

2. Consultation and Review – We will take the information you provided to learn about your travel desires and determine what is required for you. In addition, we will advise whether or not Violet Clover Travel Group can assist you with your request. At the end of the initial complimentary consultation, clients are required to submit a nominal Travel Planning Fee or Plan To Go Deposit. Research and planning will not begin until the appropriate travel request form has been filled out and the Travel Planning Fee or Plan To Go Deposit has been received.

3. Plan – We will begin researching your desired needs and planning your trip for you. Once our research is complete, we will present to you the options that we think most fit what you are travel desires. We will explain the quote in detail and answer any questions you may have. We will also tweak and revise until we have the perfect fit. Communication during this phase is key! Please note that the Travel Planning Fee must be paid in full before providing you with a detailed quote.

4. Book – Once you are satisfied with the proposal, you will submit the appropriate booking forms along with a credit card authorization agreement for the required supplier payment whether it is a deposit or payment in full. The initial deposit and airfare are usually due at time of booking. The amount of the deposit and your final payment dates are dependent on the destination and travel supplier. You can expect at least $200 per person due at deposit with your final payment date being due between 45-90 days prior to your departure date.


Is there anything you don’t book?

While I can technically book anything, I choose not to book airline tickets or car rental only. I also do not book Disney vacations. I also do not work with companies or hotels that do not work with travel agents. (ie. small bed & breakfast properties, or websites like AirBnB, VRBO, Homeaway etc.). I only work with reputable tour and package companies that support the travel agent community and offer exemplary service for my clients.


How do we know you’re a real business?

Violet Clover Travel Group is registered as an LLC in the state of Ohio and fully insured.


Do you offer payment plans?

Yes! When you book 6 or more months in advance you will be able to confirm your trip with a deposit and make payment up until the final payment due date. All funds are typically due 45-90 days prior to arrival (up to 120 days for some cruise lines). Full details are provided at the time of booking.


Do I need a passport?

For all international destinations a US passport valid for at least 6 months beyond your travel dates is required. Non US citizens need to contact the consulate for the country they are visiting to determine entry requirements. It is the responsibility of the traveler to verify and obtain all necessary documentation needed for your trip. Further, any minors traveling without both legal parents or guardians need to travel with a notarized letter of consent.

For more information visit www.state.gov/travel/


Should I just book direct with the resort or cruise line?

You could, but why would you? The rate is the same or better using a travel agent. If something goes wrong, do you want to wait on hold for a call center employee to come on the line to try and assist you or would you rather the personal attention of a travel agent trained to quickly and efficiently solve problems?