VIOLET CLOVER TRAVEL GROUP NOTICES, TERMS AND CONDITIONS
We are Violet Clover Travel Group and we look forward to the opportunity to act as your booking agent for your travel needs. Access to and use of the services of Violet Clover Travel Group (“Violet Clover Travel Group” and/or “our”) and our website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“Customer” and “passenger” and “you/your”) agree to be bound by these terms. PLEASE READ THE TERMS BEFORE USING THIS WEBSITE. IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, PLEASE DO NOT USE THIS WEBSITE OR VIOLET CLOVER TRAVEL GROUP’ SERVICES. No alterations to these terms and conditions may be made by any Violet Clover Travel Group employee, authorized representative or agent, unless in writing by an authorized officer of Violet Clover Travel Group.
USE OF VIOLET CLOVER TRAVEL GROUP AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 21 years of age and possess the legal authority to enter into this agreement and to make travel bookings with Violet Clover Travel Group by any means, including our Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all your travel bookings (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of Violet Clover Travel Group communications by minors under your name or account. You also warrant that all information supplied by you or members of your household transacting business with Violet Clover Travel Group is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities provided by Violet Clover Travel Group shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.
Separate supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by Violet Clover Travel Group and any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Violet Clover Travel Group debiting your account for any costs Violet Clover Travel Group incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through access provided by Violet Clover Travel Group.
Price quotes for travel are not guaranteed until reservations are confirmed with full passenger names and deposit payment. Quotes on airfare are not confirmed until paid in full and can change without notice. All prices are subject to change without notice and are subject to availability. Unless otherwise noted, price quotes typically do not include airfare, baggage fees, gratuities, meals, telephone calls, resort fees, incidental items, souvenirs, airport transfers or travel insurance.
VIOLET CLOVER TRAVEL GROUP PLAN TO GO DEPOSIT
Effective August 1, 2017 – The Plan to Go Deposit is a non-refundable and non-transferable deposit. This is a separate deposit from the total trip cost and must be paid prior to a Travel Consultant beginning any research, booking or consulting services. If the client books their travel with Violet Clover Travel Group within 30 calendar days of the receipt of proposal, the Plan to Go Deposit will be applied to the client’s final payment. If the client fails to secure the quote (by paying the vendor’s deposit) within 30 calendar days, Violet Clover Travel Group will retain the Plan to Go Deposit for services rendered. No exceptions will be made.
Price quotes are not guaranteed until a deposit is submitted by the client by the deadline deemed by the vendor NOT the 30 calendar business days given to retain our services.
With each Plan to Go Deposit, the client will receive 2 proposals for the same destination and desired travel dates.
If the client decides to not to book with Violet Clover Travel Group for any reason, Violet Clover Travel Group has the right to retain the Plan to Go Deposit.
- Individual Travel (1 to 4 passengers) – $25 Plan to Go Deposit
- Individual Trip (5 to 8 passengers) – $50 Plan to Go Deposit
- Group Travel – $75 Plan to Go Deposit
- Custom Vacation Planning (10 days or more of travel) – $100 Plan to Go Deposit
- Destination Wedding – $150 Plan to Go Deposit
PAYMENTS AND CANCELLATIONS
Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption in accordance with each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases, there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to Violet Clover Travel Group in the form of an email. As a result of cancellation Violet Clover Travel Group and third party supplier’s cancellation penalties will apply, which are detailed in your travel documentation, each supplier’s websites and www.VioletCloverTravelGroup.com. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact your Violet Clover Travel Group travel consultant. Cancellation fees will be charged to the credit card you authorized to pay for travel services. Violet Clover Travel Group Cancellation Fees are separate from Vendor Cancellation Fees. Vendor policies regarding cancellation fees will be relayed to all clients in your trip quote documents. There is a minimum monthly payment of $50, unless otherwise noted in the quote and/or agreement.
If you cancel, your cancellation fee will be $50 per person + the Vendor’s Fee, if applicable.
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Due to Vendor(s) policy(ies) or time restraint(s), certain bookings may not be changed. Administrative charges of $25 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be sent via email to Violet Clover Travel Group. Changes will not be processed until the $25 administrative charges have been received.
Travel insurance is strongly recommended. It may be purchased, which may cover cancellation for covered reasons as outlined in the insurance policy. Insurance policies vary with differing exclusions (such as pre-existing conditions, work related issues, supplier bankruptcy, change of mind, etc.).
Photo identification is required for all travel. Passports are required for international travel and some countries require a visa. Travelers will not be permitted to depart without the proper identification. It is the traveler’s responsibility to verify and obtain any required identification prior to travel commencing. Please check with you U.S. Department of State for more information related to your travel destination. Special documentation is required for minor children traveling with or without their parents. If traveling with children, please check with the supplier before departure for any specific policies or restrictions. Non U.S. citizens must contact the consulate of any countries you are visiting to verify any visa requirements. Non – U.S. citizens residing in the U.S. must also contact the U.S. Citizenship and Immigration Services for re-entry requirements into the U.S.
Once received by Violet Clover Travel Group, travel documents are hand delivered locally or electronically. Otherwise, they are sent via US Postal Services, UPS or FedEx. For late bookings and rebooking, or if expedited delivery of documents is necessary, a $25 shipping fee will apply. We check all documents prior to delivery; please check your documents to confirm accuracy of all information. Call us immediately at (216) 236 – 8450 if any errors are found. Tickets and vouchers are negotiable instruments – keep them in a safe place at all times. Lost, stolen, or destroyed tickets/vouchers cannot be replaced or refunded.
AIRLINE CONFIRMATION, CHECK-IN, SEAT ASSIGNMENTS, MISSED FLIGHTS
It is important that you confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights. Familiarize yourself with your airline’s policies and requirements before booking. Unless stated otherwise by the airlines, it is important to arrive at the airport at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights. Late arrival at the airport can result in loss of assigned seats or denial of boarding. Denial of boarding is not eligible for refund or travel insurance reimbursement. Airfare rebooking is subject to airline penalties, rebooking fees, plus any cost difference of the new flight. Seat assignments are subject to change by the airline without notice.
DISCLAIMER OF LIABILITY
All prices are thought to be accurate, available, and current. The information, products, and services may include inaccuracies or typographical errors. Violet Clover Travel Group does not guarantee the accuracy of, and disclaims liability for inaccuracies, including by not limited to the price, information, and description of the products and services described on this website. Violet Clover Travel Group is not liable for any errors made by the client creating their own bookings online. By booking online clients take full responsibility for any errors that may occur (name misspellings, incorrect travel dates, etc.). Violet Clover Travel Group is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, or personal injuries, death, property damage or other damages or expenses resulting from causes outside of the control of Violet Clover Travel Group. Violet Clover Travel Group shall not be responsible for travel delays or cancellations or any illness, death, injury, damage or loss of vacation time arising there from. Changes to cruise ports of call or itineraries due to mechanical, weather, or world events beyond our control are at the sole discretion of the cruise line and may occur without notice. Any applicable compensation resulting from such occurrences is also at the sole discretion of the supplier. Violet Clover Travel Group shall not be liable for any injuries, damages, or losses incurred by the traveler in connection with, or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of the control of Violet Clover Travel Group. The Traveler assume the complete and full responsibility for checking and verifying any and all passport, visa, inoculations, or other entry requirements for each destination as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section of the U.S. Department of State website.